FAQ

Good questions.

Orders and shipping

How long until my order arrives?

Every piece is printed to order, just for you. Printing takes 2–5 business days, then delivery takes 4–7 business days in the US. Plan on about 1–2 weeks from order to doorstep. You'll get a tracking link by email as soon as it ships. Shipping policy.

Why print to order?

Nothing sits in a warehouse. Your piece is made after you buy it, which means no overstock and less waste. It takes a few more days, and we think it's worth it.

Do you ship outside the US?

Not yet. Join the Club to hear when we do.

Can I cancel my order?

Orders go to print quickly. Email hello@bootsoffclub.com within 12 hours of ordering and we'll do our best to stop it before printing.

What if my package gets lost?

If tracking shows no movement for 10 business days, or it says delivered and you can't find it, email us and we'll work with the carrier to make it right.

Fit, fabric and care

How do your clothes fit?

Most pieces are cut boxy or relaxed, with dropped shoulders. For a closer fit, size down. Every product page has a size chart in inches, so check it before you order.

What are they made of?

Each product page lists the exact fabric blend and weight. Our tops run from 275 to 420 gsm, which is heavier than a typical tee or hoodie.

How do I take care of it?

Machine wash cold on gentle, inside out. Tumble dry low or hang dry. No bleach, and don't iron over the print. Washed fabrics vary slightly in tone from piece to piece; that's part of the look.

Returns

Can I return or exchange something?

Because every piece is made just for you, we can't accept returns for size or a change of mind, so please check the size chart first. If your order arrives damaged, misprinted or wrong, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement, or a full refund if a replacement isn't possible. Refund policy.

The Club

What is the Club?

The Club is our free email list. Members get 10% off their first order, first access to every drop, and a vote on the next Home Range location. We're also building toward group hikes and post-trail meetups around the San Gabriels, and members hear first. Join the Club.

How does the 10% off work?

Join the Club with your email and we'll send you a code for 10% off your first order. It's good for one use per customer.

What is Home Range?

Our series of real places we actually go, each marked by its coordinates on the back of the shirt. Mt. Baldy is Home Range 001: 34.2889° N · 117.6467° W, 10,068 ft. See the whole range.

Contact

How do I reach you?

Email hello@bootsoffclub.com or use our contact page, and we'll get back to you within a couple of days. You can also find us on Instagram at @bootsoffclub.